We will only accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange (STORE CREDIT) within 30 days of receipt of the product. You must notify us in advance of your return and receive an email confirmation. We must receive the product back within 10 days of notification of intent to return. It must arrive at our store undamaged in saleable condition. This means no tags removed or damage to special packaging such as collectible boxes. Refunds will be credited back to the card used to purchase the item. We do not refund shipping. Returns sent without an authorization are subject to a 20% restocking fee. To obtain a return authorization, please fill out the contact form on this site requesting your return/exchange. Once we receive your request we will get back to you with further information.
If your item has been damaged within 30 days of purchasing, we are happy to replace whatever is missing (ex. a cuff, charm, jump ring, etc.). Please contact us immediately at firstname.lastname@example.org or the contact form. If goods are damaged during shipment and you purchased insurance, save the item, the box and all packing material. Notify us and we will place a claim with USPS. You may have to allow a USPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense. If you do not purchase insurance, any adjustment for damage will be between you and the post office.
Tiffany's Loc Jewels is not responsible for any lost or stolen packages. If you gave us the wrong shipping address, we are not liable to give you a refund or replacement of the product that you purchased. For domestic orders, if you never received your package and it says it was delivered, please contact your local post office with the tracking number that you received when purchasing and they will further assist you.
If you decide you do not want what you ordered, it is imperative that you e-mail us immediately on the contact form located on the contact page of this site. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost. If you purchased an item at a discounted price all sales are FINAL.
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