SHIPPING & RETURNS
United States Shipping
Please allow 2-3 weeks to make and ship out your item at the time of purchase via USPS. All shipping has changed to 2-3 weeks since the start of the year to allow for enough time to process wholesale orders for locticians and beauty supply stores All items are customized and handmade/made to order. Though one person may have ordered 1-2 items, the person before them may have ordered 8-10 items in their order. Due to this, shipping has changed to reflect an accurate timeline as to when someone may receive their package.
We ship to all US addresses by USPS. USPS affords both our customers and us tracking on your order. If you wish to purchase insurance, please indicate this in your order comments and we will send an invoice for this. Please provide a full street address for shipping. Our shipping charges are calculated on the fly based on the total number of items in your cart and the destination.
We ship internationally under the following conditions:
We reserve the right to refuse to process any order or to refuse to ship to certain countries.
Most orders are shipped by International First Class Mail. Delivery for most shipments is estimated by the US Post Office at 7-10 days. Although most parcels arrive in this time frame, there can be delays due to many factors including higher volume of mail, increased security concerns and time to clear customs. There have been instances of parcels taking 3-4 weeks to arrive. We have no control over the postal services and therefore cannot and will not guarantee arrival dates or give credit for delays in shipping. If you need a guaranteed delivery time, please contact us for a custom shipping quote.
If your order does not arrive within 30 days, we can place a claim with the US Post Office for a lost parcel. Under US Postal regulations, this is the earliest we can ask for a claim inquiry. It can take an additional 30 days for the Post Office to investigate.
Customs, Duty Tax and VAT - Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the consumer to obtain information concerning these taxes and pay them if necessary. You can usually obtain this information by contacting your postal office or customs office. We will not falsify any information on the customs forms. Some counties will not charge tax if the item is handmade. We will indicate the items are handmade in the USA on the customs form.
We take great care in packing your order to ensure its safe arrival.
Sending a Gift
If you would like a gift sent, please provide the full name and address of the recipient in the ship to box. Please indicate that the order is a gift in the notes box. We are happy to include a message with your order - please let us know what you would like the message to say. We cannot at this time provide a gift-wrapping service.
We will only accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange (STORE CREDIT) within 30 days of receipt of the product. You must notify us in advance of your return and receive an email confirmation. We must receive the product back within 10 days of notification of intent to return. It must arrive at our store undamaged in saleable condition. This means no tags removed or damage to special packaging such as collectible boxes. Refunds will be credited back to the card used to purchase the item. We do not refund shipping. Returns sent without an authorization are subject to a 20% restocking fee. To obtain a return authorization, please fill out the contact form on this site requesting your return/exchange. Once we receive your request we will get back to you with further information.
If your item has been damaged within 30 days of purchasing, we are happy to replace whatever is missing (ex. a cuff, charm, jump ring, etc.). Please contact us immediately at firstname.lastname@example.org or the contact form. If goods are damaged during shipment and you purchased insurance, save the item, the box and all packing material. Notify us and we will place a claim with USPS. You may have to allow a USPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense. If you do not purchase insurance, any adjustment for damage will be between you and the post office.
Tiffany's Loc Jewels is not responsible for any lost or stolen packages. If you gave us the wrong shipping address, we are not liable to give you a refund or replacement of the product that you purchased. For domestic orders, if you never received your package and it says it was delivered, please contact your local post office with the tracking number that you received when purchasing and they will further assist you.
If you decide you do not want what you ordered, it is imperative that you e-mail us immediately on the contact form located on the contact page of this site. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost. If you purchased an item at a discounted price all sales are FINAL.